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Frequently Asked Questions

Want to know more about Goodie Girl? Browse the FAQs below or contact us for more information.

Our Brand

At Goodie Girl we believe snacks are meant to be fun. As you strive to make heathy choices, GG makes it easy by providing the full-on, all-fun snacking experience you crave. And that you can’t get anywhere else.

That’s because Goodie Girl is made only with the “good” stuff-wholesome ingredients that are certified gluten free. 

We define GOOD as:

• Gluten-free goodness

• Oat flour and blends sourced strictly gluten-free

• Outrageously delicious taste

• Doing good by giving back

Please see our about page if you would like to learn more.

At Goodie Girl, we only use naturally delicious ingredients and alternatives to wheat flour, which we believe make people feel better about treats. Our fans have told us that Goodie Girl is one of the best tasting cookies and breakfast biscuits they have ever tried. More specifically, they have shared with us that:

• Goodie Girl brings back a sense of normalcy and joy for people who are trying to be mindful of their diet.

• They taste how cookies should taste regardless of being gluten free.

• Goodie Girl allows them to indulge but still be health conscious.

So, you be the judge.

Ingredients, Allergens, and Sourcing

Yes, all Goodie Girl cookies are Certified by the Gluten-Free Certification Organization (GFCO). GFCO is the leader in gluten-free certification. The certification is an independent verification of product quality and integrity and that the products meet the strictest of gluten-free standards. GFCO’s process includes a rigorous review of our products and ingredients, including a plant audit to ensure Goodie Girl meets GFCO’s standards.

Goodie Girl’s manufacturing facility is not a dedicated gluten-free facility. Our cookies are made on a fully sterilized line that has no cross-over with gluten-containing products for the duration of our production run. On a consistent basis, we randomly test our cookies to ensure that they test below 10 ppm.

Most of our cookies and breakfast biscuits are made with whole grain, gluten-free oat flour. Some varieties also include rice, tapioca, corn starch, gluten-free rolled oats, buckwheat groats, and xanthan gum. See next question for more information on how we source our Purity Protocol gluten-free oat flour.

Yes, our supplier uses Purity Protocol. Click for detail from our supplier, Avena Foods, on how they practice Purity Protocol when growing, milling and transporting the oats used in our products. Purity Protocol is a farm-to-plate method of ensuring that oats are gluten-free and have met requirements for seed stock purity, as well as criteria for growing, harvesting, transport, storage, processing, and manufacturing (

Yes. Goodie Girl Cookies are produced in a dedicated peanut-free facility.

Our cookies may contain traces of tree nuts. Our products are made in a facility that processes products containing tree nuts, including but not exclusively, pecans, almonds, and coconut.

We take every measure to ensure the safety of our customers. While lines are thoroughly cleaned between products to prevent cross-contamination, please note that every customer should use their own discretion in making decisions for their family

Yes, our chocolate supplier has been working since 2016 on the Forever Chocolate program and has plans to make sustainable chocolate the norm by 2025.

As of March 2021, Birthday Cake, Smores, Chocolate Creme, Magical Animal, and both Breakfast Biscuit flavors are dairy-free and egg-free.

Mint and Fudge Striped both contain dairy. Brown sugar cookies contain both egg and dairy.

Yes, there is no sesame in our products.

All varieties have a small amount of soy lecithin, used as an emulsifier. Soy is NOT a significant ingredient.

The palm oil used in Goodie Girl products is RSPO (Roundtable on Sustainable Palm Oil) Certified. RSPO certification is an assurance that the standard of palm oil product is sustainable. Our palm oil producers are certified through strict verification of their production process to the stringent RSPO Principles & Criteria for Sustainable Palm Oil Production by accredited Certifying Bodies.

Yes, they are certified Kosher by Orthodox Union (OU) Dairy. Our products have an ‘OU-D’ (KOSHER DAIRY) symbol which indicates:

• The product is dairy or has been on dairy equipment.

• The product contains a dairy ingredient or a dairy derivative.

• Alternatively, the product, while not containing dairy ingredients itself, was made on equipment also used for making dairy products.

At Goodie Girl, we run all products on all of our lines and complete allergen sanitation after manufacturing products that contain dairy before producing products that don’t contain dairy. Once dairy has been on a line, any product manufactured on that line is considered Kosher Dairy.  It doesn’t necessarily mean the product has dairy in it. If milk is included in the recipe, it will be noted on the ingredient panel.

Reference the “best by” date on the packaging. Some cookies are 6 months and most are 9 months from bake. They taste best if consumed within several days of opening.

It is not uncommon for a chocolate bar or chocolate / fudge covered cookies to be opened and the chocolate is no longer shiny. Instead, fudge covered cookies look as if the chocolate has spoiled and is covered with white or light brown colored splotches. While it may appear that the chocolate has spoiled, the chocolate is in fact edible. 

What has occurred is the chocolate has undergone a process called a “bloom.” There are two main types of chocolate bloom. The first is sugar bloom and the second fat bloom. Each has different causes. However, no matter the type of bloom, the surface of the chocolate will have a mottled or hazy look.

A sugar bloom happens when the chocolate or fudge covered cookies are exposed to moisture. This can happen if your cookies are in a humid environment or if you put them in the fridge and then put them on the counter at room temperature for a period and then moisture may occur.

A fat bloom is caused by exposing the fudge covered cookies to warm temperatures during the journey from the factory to you. This might happen during transit, during storage in the grocery store or warehouse, or if they sit on the counter when it's a warm in your home.

To ensure compliance with the FDA requirements, Goodie Girl has chosen to not use bioengineered ingredients in our products.

Shipping & Returns

Unfortunately, we do not ship to Canada (or other international destinations) at this time.

There is no additional charge for shipping.

We use standard shipping which takes about 5-7 business days. Currently expedited shipping is not available.

Unfortunately, Goodie Girl does not accept product returns or exchanges. We are confident that you will be delighted with your Goodie Girl purchase. And we proudly stand behind our products and offer a satisfaction guarantee through our commitment to delivering a GOOD experience in every box. If you are not satisfied with yourpurchase, please give us a chance to address your concerns by contacting us, and we willbe happy to work with you on a resolution. Goodie Girl only provides refunds for defective product purchased from our website at and is limited to one box or multi-pack purchase to the original customer who ordered. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, and unless otherwise prohibited by law, our satisfaction guarantee is not available for products purchased from unauthorized sellers. In connection with submitting a request, please have your purchase information and receipt available showing where you purchased your product, including the best by date (on bottom of the box), and your full name and contact details. Please submit your request using our contact form on the Contact Us page.

General questions

You can find Goodie Girl at a retailer near you via our
store locator.

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